Considerations regarding quality management in services as a marketing instrument for increasing customers' satisfaction in tourism products
Nicolae Teodorescu; Aurelia-Felicia Stăncioiu and Augustin Mitu
| Year of publication: |
2009
|
|---|---|
| Authors: | Teodorescu, Nicolae ; Stăncioiu, Aurelia-Felicia ; Mitu, Augustin |
| Published in: |
Amfiteatru economic : an economic and business research periodical. - Bucureşti : Ed. ASE, ISSN 1582-9146, ZDB-ID 2566390-2. - Vol. 11.2009, 26, p. 412-418
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| Subject: | Qualitätsmanagement | Quality management | Marketing | Kundenzufriedenheit | Customer satisfaction | Tourismusmarketing | Tourism marketing | Tourismuswirtschaft | Tourism industry |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008667266