Constructing a Staged Capability Maturity Model for Information Quality Management : Applying the Delphi Method for Consensus Building within an Information Quality Expert Panel

Contemporary organisation are producing and storing more information then ever before in history. The resulting information overload, combined with the lack of quality assurance for information management, has led to a questionable state of information quality in many organisations. Furthermore, assessing, enhancing, and managing information quality has proven to be a notoriously difficult undertaking. Consequently, this paper presents a capability maturity model approach for information quality management. The paper firstly presents a set of criteria, as identified from extensive literature review and exploratory case studies, which are thought to be of importance when considering a holistic approach for information quality management. We then present the results of a Delphi study, which was used to validate those criteria and group them into a staged capability maturity model. The resulting Information Quality Management Capability Maturity Model may help organisations in assessing their existing Information Quality Management practices, and in identifying potential gaps and improvement strategies