Construction project teams for TQM: a factor-element impact model

The factor-element impact model is a normative, theory-based contingency model. It is concerned with identifying the factors that affect the success of total quality management (TQM) initiatives in construction projects. This model is based upon organizational theory, utilizing an interactionist view of organizational design. If TQM is to succeed, construction project teams should be formed with its implementation in mind. The most important factors influencing the success of particular project team configurations are project characteristics. Organizational characteristics of participating firms are also significant. The contingency model developed in this paper involves an iterative approach of designing construction project teams to minimize negative effects on TQM. Guidelines are offered on how to apply the model, and two scenarios are presented to illustrate its application.