EconBiz - Find Economic Literature
    • Logout
    • Change account settings
  • A-Z
  • Beta
  • About EconBiz
  • News
  • Thesaurus (STW)
  • Academic Skills
  • Help
  •  My account 
    • Logout
    • Change account settings
  • Login
EconBiz - Find Economic Literature
Publications Events
Search options
Advanced Search history
My EconBiz
Favorites Loans Reservations Fines
    You are here:
  • Home
  • Search
  • Constructive Cynicism - Not al...
  • More details
Cover Image

Constructive Cynicism - Not all highly touted new management practices warrant adoption.

Year of publication:
2006
Authors: Keiningham, Timothy L. ; Vavra, Terry G. ; Aksoy, Lerzan
Published in:
Marketing management : a quarterly business management publication of the American Marketing Association. - Chicago, Ill : AMA, ISSN 1061-3846, ZDB-ID 12018028. - Vol. 15.2006, 6, p. 29-36
Saved in:
  • More details
Type of publication: Article
Source:
OLC-SSG Economic Sciences
Persistent link: https://www.econbiz.de/10007387945
    • EndNote
    • BibTeX
    • Zotero, Mendeley, RefWorks, ...
    • Text
Saved in favorites
    Similar items by person
    • BOOK EXCERPT - Debunking the Myths - In their new book, Loyalty Myths, the authors set out to refute common beliefs about customer retention. In this edited excerpt, they address the myths associated with the connection between employees and customer satisfaction.

      Keiningham, Timothy L., (2005)

    • A longitudinal examination of the asymmetric impact of employee and customer satisfaction on retail sales

      Keiningham, Timothy L., (2006)

    • The Brand-Customer Connection - To optimize profits, firms must unite brand- and customer-centric measures.

      Keiningham, Timothy L., (2005)

    • More ...
    A service of the
    zbw
    • Sitemap
    • Plain language
    • Accessibility
    • Contact us
    • Imprint
    • Privacy

    Loading...