Consumer acceptance of online complaint forms : an integration of TPB, TAM and values perspective
Yang-Chieh Chin
| Year of publication: |
December 2016
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|---|---|
| Authors: | Chin, Yang-chieh |
| Published in: |
Business and Economic Research : BER. - Las Vegas, Nev. : Macrothink Institute, ISSN 2162-4860, ZDB-ID 2640826-0. - Vol. 6.2016, 2, p. 265-279
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| Subject: | Online Complaint Form | Perceived Value | The Theory of Planned Behavior | The Technology Acceptance Model | Innovationsakzeptanz | Innovation adoption | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Verbrauchereinstellung | Consumer attitudes | Online-Handel | Online retailing | Electronic Commerce | E-commerce | Kundenwert | Customer value |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.5296/ber.v6i2.10099 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011589997