Consumer complaint behaviour of Asians and non-Asians about hotel services: An empirical analysis
| Year of publication: |
2007
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|---|---|
| Authors: | Ngai, Eric W.T. ; Heung, Vincent C.S. ; Wong, Y.H. ; Chan, Fanny K.Y. |
| Published in: |
European journal of marketing : EJM. - Bradford : Emerald, ISSN 0309-0566, ZDB-ID 189982x. - Vol. 41.2007, 11, p. 1375-1391
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