Consumer complaints and recovery through guaranteeing self-service technology
Nichola Robertson, Lisa McQuilken and Jay Kandampully
| Year of publication: |
2012
|
|---|---|
| Authors: | Robertson, Nichola ; MacQuilken, Lisa ; Kandampully, Jay |
| Published in: |
Journal of consumer behaviour : an international research review. - Chichester : Wiley, ISSN 1472-0817, ZDB-ID 2194377-1. - Vol. 11.2012, 1, p. 21-30
|
| Subject: | Selbstbedienung | Self-service | Innovationsakzeptanz | Innovation adoption | Beschwerdemanagement | Complaint management | Garantie | Warranty | Konsumentenverhalten | Consumer behaviour |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009508885