Consumer control, dependency and satisfaction with online service
Shiu Fai Chan, Bradley R. Barnes and Kyoko Fukukawa
| Year of publication: |
2016
|
|---|---|
| Authors: | Chan, Shiu Fai ; Barnes, Bradley R. ; Fukukawa, Kyoko |
| Published in: |
Asia Pacific journal of marketing and logistics. - Bingley : Emerald Group Publishing Limited, ISSN 1355-5855, ZDB-ID 1174740-7. - Vol. 28.2016, 4, p. 594-615
|
| Subject: | Control | Customer satisfaction | Dependency | Online service | Encounter satisfaction | Kundenzufriedenheit | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing | Zufriedenheit | Satisfaction | Electronic Commerce | E-commerce |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/APJML-09-2015-0134 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011622551