Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction
Yuksel Ekinci and Philip L. Dawes
| Year of publication: |
2009
|
|---|---|
| Authors: | Ekinci, Yuksel ; Dawes, Philip L. |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 29.2009, 3/4, p. 503-521
|
| Subject: | Dienstleistungsqualität | Service quality | Persönlichkeitspsychologie | Personality psychology | Soziale Beziehungen | Social relations | Kundenzufriedenheit | Customer satisfaction | Hotellerie | Hotel industry | Fluggesellschaft | Airline | Friseurhandwerk | Hairdressing industry | Großbritannien | United Kingdom |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003870676