Consumer response to service and product quality: A study of motor vehicle owners
| Year of publication: |
1996
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|---|---|
| Authors: | Archer, N.P. ; Wesolowsky, G.O. |
| Published in: |
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc. - Amsterdam [u.a.] : Elsevier, ISSN 0272-6963, ZDB-ID 8562258. - Vol. 14.1996, 2, p. 103-118
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