Consumer satisfaction index: new practice and findings
Year of publication: |
2003
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Authors: | Chan, Lai K. ; Hui, Yer V. ; Lo, Hing P. ; Tse, Siu K. ; Tso, Geoffrey K.F. ; Wu, Ming L. |
Published in: |
European journal of marketing : EJM. - Bradford : Emerald, ISSN 0309-0566, ZDB-ID 189982x. - Vol. 37.2003, 5-6, p. 872-909
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