Consumer satisfaction index: new practice and findings
| Year of publication: |
2003
|
|---|---|
| Authors: | Chan, Lai K. ; Hui, Yer V. ; Lo, Hing P. ; Tse, Siu K. ; Tso, Geoffrey K.F. ; Wu, Ming L. |
| Published in: |
European journal of marketing : EJM. - Bradford : Emerald, ISSN 0309-0566, ZDB-ID 189982x. - Vol. 37.2003, 5-6, p. 872-909
|