Consumer-to-store employee and consumer-to-self-service technology (SST) interactions in a retail setting
Hyun-Joo Lee (Department of Retail, Merchandising and Product Development, Florida State University, Tallahassee, Florida, Unites States)
| Year of publication: |
2015
|
|---|---|
| Authors: | Lee, Hyun-Joo |
| Published in: |
International journal of retail & distribution management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-0552, ZDB-ID 1026884-4. - Vol. 43.2015, 8, p. 676-692
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| Subject: | Consumer-to-employee interaction | Consumer-to-SST interaction | Retail patronage | Self-service technology (SST) | Selbstbedienung | Self-service | Einzelhandel | Retail trade | Konsumentenverhalten | Consumer behaviour | Technischer Fortschritt | Technological change | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJRDM-04-2014-0049 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011443489