Consumer-to-store employee and consumer-to-self-service technology (SST) interactions in a retail setting
Year of publication: |
2015
|
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Authors: | Lee, Hyun-Joo |
Published in: |
International journal of retail & distribution management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-0552, ZDB-ID 1026884-4. - Vol. 43.2015, 8, p. 676-692
|
Subject: | Consumer-to-employee interaction | Consumer-to-SST interaction | Retail patronage | Self-service technology (SST) | Einzelhandel | Retail trade | Selbstbedienung | Self-service | Konsumentenverhalten | Consumer behaviour | Technischer Fortschritt | Technological change |
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