Consumers' subjective and objective consumerism knowledge and subsequent complaint behaviour concerning consumer electronics : a South African perspective
Suné Donoghue, Chanelle van Oordt and Nina Strydom
| Year of publication: |
July 2016
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|---|---|
| Authors: | Donoghue, Suné ; Oordt, Chanelle van ; Strydom, Nina |
| Published in: |
International journal of consumer studies. - Oxford [u.a.] : Blackwell Science, ISSN 1470-6423, ZDB-ID 2045189-1. - Vol. 40.2016, 4, p. 385-399
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| Subject: | Objective knowledge | subjective knoweledge | consumer protection | consumerism | consumer complaint behaviour | consumer electronics | Konsumentenverhalten | Consumer behaviour | Verbraucherschutz | Consumer protection | Südafrika | South Africa | Beschwerdemanagement | Complaint management | Wissen | Knowledge |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1111/ijcs.12259 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011593307