Consumers' usage of errand delivery services : the effects of service quality and consumer perception
Jinjing Zhao, Qing Liu, Min-Kyu Lee, Guanqiu Qi, Yanfeng Liu
| Year of publication: |
2024
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|---|---|
| Authors: | Zhao, Jinjing ; Lee, Min-Kyu ; Qi, Guanqiu ; Liu, Yanfeng |
| Published in: |
Journal of retailing and consumer services. - Amsterdam : Elsevier Science, ISSN 0969-6989, ZDB-ID 2020784-0. - Vol. 81.2024, Art.-No. 104048, p. 1-14
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| Subject: | Consumer perception | Errand delivery | Q-ETAM | Second-order SEM | Service quality | Dienstleistungsqualität | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2024.104048 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015125117