Contagious effects of customer misbehavior in access-based services
Tobias Schaefers, Kristina Wittkowski, Sabine Benoit (née Moeller), and Rosellina Ferraro
| Year of publication: |
February 2016
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| Authors: | Schaefers, Tobias ; Wittkowski, Kristina ; Benoit, Sabine ; Ferraro, Rosellina |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 19.2016, 1, p. 3-21
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| Subject: | customer misbehavior | access-based services | nonownership | social norms | car sharing | Konsumentenverhalten | Consumer behaviour | Soziale Norm | Social norm | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1094670515595047 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011433127