Contemplating museums' service failure : extracting the service quality dimensions of museums from negative on-line reviews
Yaohua Su, Weichen Teng
| Year of publication: |
December 2018
|
|---|---|
| Authors: | Su, Yaohua ; Teng, Weichen |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 69.2018, p. 214-222
|
| Subject: | Museum tourism | Museum management | On-line review | Service failure | Service quality | Social media | TripAdvisor | Visitor experience | Dienstleistungsqualität | Museum | Social Web | Social web | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Tourismuswirtschaft | Tourism industry | Virales Marketing | Viral marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2018.06.020 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011903454