Continued Review of the Tax Systems Modernization of the Internal Revenue Service : Final Report

Continued Review of the Tax Systems Modernization of the Internal Revenue Service -- Copyright -- Preface -- Contents -- Summary and Major Recommendations -- NEED FOR MODERNIZATION -- WHAT IS SUCCESS? -- ORGANIZATIONAL ACCOMPLISHMENTS -- TECHNICAL SHORTCOMINGS -- MAJOR RECOMMENDATIONS -- Recommendation 1: Acquire More Technical Management Expertise -- Recommendation 2: Develop a Proper Set of Performance Goals and Metrics -- Recommendation 3: Develop an Adequate Architectural Design and Definition -- Recommendation 4: Significantly Increase the Means to Achieve Security -- Recommendation 5: Implement an Overall Process Improvement Plan -- Recommendation 6: Focus Efforts on the Integrated Case Processing Project -- NEED FOR A LONG-TERM VIEW -- 1 Background -- INTRODUCTION -- GOALS OF TAX SYSTEMS MODERNIZATION -- HIGH-LEVEL VIEW OF TAX SYSTEMS MODERNIZATION -- CURRENT STATUS -- 2 Systems and Software Development -- TO WHAT EXTENT WILL TSM SUCCEED? -- SYSTEMS MODERNIZATION APPROACH -- Requirements Definition -- The Development Process -- Leadership -- Technical Expertise -- Sufficient Funding -- TECHNICAL ISSUES -- Architecture -- System Analysis -- Infrastructure Task Group -- Security -- DEVELOPING A SOLUTION -- Current Development Activities -- Software Process Improvement -- Focused Project Development -- ADDITIONAL CONCLUSIONS AND RECOMMENDATIONS -- 3 Management -- CLARITY OF SCOPE AND OBJECTIVES -- STRONG LEADERSHIP -- Need for a Strong CIO -- Present Matrix Structure -- Field Structure -- Cultural Integration -- PLANNING ISSUES -- Overall Status -- Program Management Plan -- Operational Risk Planning -- MANAGEMENT ISSUES -- Project Lessons Learned -- Program Management Tools -- Evaluation and Metrics -- Integration Test and Control Facility -- HUMAN RESOURCES ISSUES -- Facilities Planning and Employee Training -- Contractor Management.