Continuous improvement practice and the stages of service operations competitiveness : a hospital case study
André L. Teixeira, Dário H. Alliprandini and Claudia A. de Mattos
| Year of publication: |
2022
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|---|---|
| Authors: | Teixeira, André L. ; Alliprandini, Dário H. ; Aparecida de Mattos, Claudia |
| Published in: |
International journal of productivity and quality management : IJPQM. - Olney, Bucks : Inderscience Enterprises, ISSN 1746-6482, ZDB-ID 2232968-7. - Vol. 37.2022, 1, p. 20-35
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| Subject: | continuous improvement | health care service operations | hospital service operations | service operations competitiveness | Krankenhaus | Hospital | Dienstleistungsqualität | Service quality | Dienstleistungsmanagement | Service management | Gesundheitsversorgung | Health care | Vorschlagswesen | Employee suggestion system | Prozessmanagement | Business process management | Gesundheitswesen | Health care system | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJPQM.2021.10039504 [DOI] 10.1504/IJPQM.2022.126006 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013448922