Contractual and quality aspects on warranty : best practices for the warranty management and its maturity assessment
Vicente González-Prida Díaz, Luis Barberá Martínez, Juan Francisco Gómez Fernández and Adolfo Crespo Márquez
| Year of publication: |
2012
|
|---|---|
| Authors: | González-Prida, Vicente ; Barberá Martínez, Luis ; Gómez Fernández, Juan Francisco ; Crespo Márquez, Adolfo |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 29.2012, 3, p. 320-348
|
| Subject: | Industrie | Manufacturing industries | Kundenservice | Customer service | Garantie | Warranty | Produktqualität | Product quality | Balanced Scorecard | Balanced scorecard | Strategisches Management | Strategic management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009530905