Coping with service failures: The role of emotional intelligence, self-efficacy and intention to complain
| Year of publication: |
2013
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|---|---|
| Authors: | Tsarenko, Yelena ; Strizhakova, Yuliya |
| Published in: |
European journal of marketing : EJM. - Bradford : Emerald, ISSN 0309-0566, ZDB-ID 189982x. - Vol. 47.2013, 1 (8.2.), p. 71-92
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