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Understanding management control systems in call centers
Desai, Renu, (2010)
Emotion in a call centre SME : a case study of positive emotion management
Koskina, Aikaterini, (2010)
The joint effect of leader-member exchange and emotional intelligence on burnout and work performance in call centers in China
Huang, Xu, (2010)
Social upgrading, a mixed bag : the Indian IT/ITES sector
Noronha, Ernesto, (2022)
Redefining professional : the case of India's call centre agents
D'Cruz, Premilla, (2009)
Union formation in Indian call centres
Taylor, Phil, (2009)