Corporate good deed and service failure : does being good lead to forgiveness?
Chia Yen Yang, Fandy Tjiptono, Christina Kwai Choi Lee, and Jasmine May Yee Loo
| Year of publication: |
2024
|
|---|---|
| Authors: | Yang, Chia-yen ; Tjiptono, Fandy ; Lee, Christina Kwai Choi ; Loo, Jasmine May Yee |
| Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 33.2024, 8, p. 1040-1070
|
| Subject: | competence | construal level | Consumer forgiveness | corporate social responsibility | service failure | warmth | Corporate Social Responsibility | Corporate social responsibility | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/19368623.2024.2362732 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015084025