Correlating service touch-point preferences with engagement parameters
| Year of publication: |
2012
|
|---|---|
| Authors: | Ojiako, Udechukwu ; Chipulu, Maxwell ; Graesser, Andrew |
| Published in: |
Industrial management & data systems. - Bradford : Emerald, ISSN 0007-6929, ZDB-ID 7633907. - Vol. 112.2012, 5 (18.5.), p. 766-786
|