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An intelligent multi-agent e-services method—An international telecommunication example
Chou, Tung-Hsiang, (2009)
eTOM and e-services based trouble-management operations: a large scale telecom case study
Chou, Tung-Hsiang, (2008)
Corrigendum to “An intelligent multi-agent e-services method—An international telecommunication example” [Inform. Manage. 46 (2009) 342–350]