Crafting service processes : the art and science

Jean Harvey

Family processes -- Jean's coffee mug -- Exploring other sectors: fast food and grocery -- An introduction to professional services -- Financial services; a complex service sector -- Review and conclusion.

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Year of publication:	2019
Authors:	Harvey, Jean
Publisher:	[2019]: Milwaukee, Wisconsin : ASQ Quality Press
Subject:	Dienstleistungsmanagement \| Service management \| Unternehmenserfolg \| Firm performance \| Dienstleistungssektor \| Service industry
Description of contents:	Table of Contents [gbv.de]

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Extent:	xix, 184 pages Illustrationen
Type of publication:	Book / Working Paper
Type of publication (narrower categories):	Fallstudie ; Case study
Language:	English
Notes:	Includes bibliographical references and index
ISBN:	978-0-87389-984-0
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10012013985