Creating a commercially compelling smart service encounter
Year of publication: |
June 2018
|
---|---|
Authors: | Huang, Tseng-Lung |
Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 12.2018, 2, p. 357-377
|
Subject: | Smart service encounter | Customer value | Willingness to pay a price premium | Zahlungsbereitschaftsanalyse | Willingness to pay | Kundenservice | Customer service | Kundenwert | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality |
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