Creating an effective self-managed service climate for frontline service employees
Patrick van Esch, Denni Arli, Mahnaz Haji Gheshlaghi
| Year of publication: |
2020
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|---|---|
| Authors: | Van Esch, Patrick ; Arli, Denni ; Gheshlaghi, Mahnaz |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 57.2020, p. 1-10
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| Subject: | Self-managed service climate | Frontline service employees | Work facilitation | Dedication | Creativity | Variety | Employee empowerment | Dienstleistungsberufe | Service workers | Kreativität | Betriebsklima | Work climate | Verkaufspersonal | Salespeople | Dienstleistungssektor | Service industry | Arbeitsverhalten | Work behaviour | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Arbeitszufriedenheit | Job satisfaction | Kundenzufriedenheit | Customer satisfaction | Selbstverwalteter Betrieb | Labour-managed firm |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2020.102204 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012305212