Creating consumer durable retailer customer loyalty through order fulfillment service operations
| Year of publication: |
2008
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|---|---|
| Authors: | Davis-Sramek, Beth ; Mentzer, John T. ; Stank, Theodore P. |
| Published in: |
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc. - Amsterdam [u.a.] : Elsevier, ISSN 0272-6963, ZDB-ID 8562258. - Vol. 26.2008, 6, p. 781-797
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