Creating customer value : the path to sustainable competitive advantage
Year of publication: |
1995
|
---|---|
Authors: | Naumann, Earl |
Publisher: |
Cincinnati, Ohio : Thomson Executive Press |
Subject: | Kundenorientierung | Wettbewerbsvorsprung |
Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
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20 clés pour la compétitivité : motivation et esprit d'entreprise
Galambert, Patrice, (1987)
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Benchmarking for competitive advantage
Boxwell, Robert J., (1994)
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Discontinuous change : leading organizational transformation
Nadler, David, (1995)
- More ...
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Cross‐cultural comparison of customer satisfaction research: USA vs Japan
Sajid Khan, M., (2009)
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Customer satisfaction measurement and management : using the voice of the customer
Naumann, Earl, (1995)
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Customer satisfaction and business performance: a firm‐level analysis
Williams, Paul, (2011)
- More ...