Creating exceptional guest experiences : the role of engagement and relationship building in hospitality
Maraj Rahman Sofi and Irfan Bashir, Ahmed Alshiha, Emad Alnasser and Sultan Alkhozaim
| Year of publication: |
2025
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|---|---|
| Authors: | Sofi, Maraj Rahman ; Bashir, Irfan ; Alshiha, Ahmed Abdulaziz ; Alnasser, Emad Mohammed ; Alkhozaim, Sultan Mohammed |
| Published in: |
Journal of hospitality and tourism insights. - Bingley : Emerald, ISSN 2514-9806, ZDB-ID 2935216-2. - Vol. 8.2025, 3, p. 891-914
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| Subject: | CRM | Engagement | Guest satisfaction | Kashmir | Loyalty | Personalization | Prospecting | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Krankenhaus | Hospital | Gastgewerbe | Hospitality industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JHTI-04-2024-0318 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015272376