Creating loyalty in collective hedonic services : the role of satisfaction and psychological sense of community
Jan Drengner; Steffen Jahn; Hansjörg Gaus
| Year of publication: |
2012
|
|---|---|
| Authors: | Drengner, Jan ; Jahn, Steffen ; Gaus, Hansjörg |
| Published in: |
Schmalenbach business review : sbr. - Cham : Springer, ISSN 1439-2917, ZDB-ID 2000981-1. - Vol. 64.2012, 1, p. 59-76
|
| Subject: | Kundenzufriedenheit | Customer satisfaction | Persönlichkeitspsychologie | Personality psychology | Emotion | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009419590