Creating strategies for managing evolving customer service
Year of publication: |
2003
|
---|---|
Authors: | Armistead, Colin ; Kiely, Julia |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 13.2003, 2, p. 164
|
Saved in:
Saved in favorites
Similar items by person
-
Scenarios for future service encounters
Kiely, Julia, (2004)
-
An exploration of managerial issues in call centres
Armistead, Colin, (2002)
-
Scenarios for future service encounters
Kiely, Julia, (2004)
- More ...