Crisis management by apology : corporate responses to allegations of wrongdoing

Keith Michael Hearit

Examines the role of apology in response to public attack. It considers topics, from public figures and individuals to corporations and government. This book explores the ethics and the legal liabilities of apologies. Case studies are featured, including an international example for apology making from Japan

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Year of publication:	c2006
Authors:	Hearit, Keith Michael
Publisher:	Mahwah, N.J : Lawrence Erlbaum Associates
Subject:	Krisenmanagement \| Crisis management \| Corporate Social Responsibility \| Corporate social responsibility \| Öffentlichkeitsarbeit \| Public relations \| Unternehmensethik \| Business ethics
Description of contents:	Table of Contents [gbv.de]

Extent:	Online-Ressource (ix, 250 p) 24 cm
Series:	LEA's communication series Routledge Communication Ser.
Type of publication:	Book / Working Paper
Language:	English
Notes:	Includes bibliographical references (p. 219-240) and indexes Contents; Preface; About the Author/About the Contributor; 1 Introduction; 2 Apologia, Social Drama, and Public Ritual; 3 Legality and Liability; 4 Apologetic Ethics; 5 Apologia and Individuals: Politicians, Sports Figures, and Media Celebrities; 6 Apologia and Organizations: Retail, Manufacturing, and Not-for-Profits; 7 Institutional Apologies: Institutional, Religious, and Governmental; 8 Conclusions: Corporate Apologia, Ideology, and Ethical Responses to Criticism; References; Author Index; Subject Index Electronic reproduction; Available via World Wide Web
ISBN:	0-8058-3788-4 ; 0-8058-3789-2 ; 978-0-8058-3788-9
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10012674766