Critical factors for effective implementation of ISO 9001 in SME service companies
| Year of publication: |
2010
|
|---|---|
| Authors: | Psomas, Evangelos L. ; Fotopoulos, Christos V. ; Kafetzopoulos, Dimitrios P. |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 20.2010, 5 (7.9.), p. 440-458
|