Critical factors for effective implementation of ISO 9001 in SME service companies
Evangelos L. Psomas, Christos V. Fotopoulos and Dimitrios P. Kafetzopoulos
| Year of publication: |
2010
|
|---|---|
| Authors: | Psomas, Evangelos L. ; Fotopoulos, Christos V. ; Kafetzopoulos, Dimitrios P. |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 20.2010, 5, p. 440-457
|
| Subject: | Dienstleistungssektor | Service industry | KMU | SME | Standardisierung | Standardization | Dienstleistungsqualität | Service quality | Erfolgsfaktor | Success factor | Griechenland | Greece |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008662233