Critical success factors for Inflight Catering services: Singapore Airport Terminal Services' practices as management benchmarks
| Year of publication: |
1997
|
|---|---|
| Authors: | Chang, Zeph Yun ; Yeong, Wee Yong ; Loh, Lawrence |
| Published in: |
The TQM magazine : the international bi-monthly for total quality management. - Bradford : Emerald, ISSN 0954-478X, ZDB-ID 10941800. - Vol. 9.1997, 4, p. 255-259
|