Critical success factors for knowledge management implementation in organisations: Proposing an agenda for performance improvement in the construction industry

Knowledge management (KM) is of growing interest in today's business. With the importance of KM being realized, businesses are viewing KM as a critical success factors (CSF) in today's dynamic borderless society. Making knowledge available to the right people at the right time is crucial for building and sustaining an organisation's competencies. As knowledge of an organisation exists in the people, processes, products and other organisational foundation, successful implementation of knowledge management highly depends on the understanding and influencing people attitudes, corporate culture and physical structure of the organisation. CSFs have been used significantly to present or identify a few key factors that an entity should focus on in order to be successful. This paper aims to review and synthesis the studies done on the CSFs for knowledge management. It points out a number of success factors that were determined to be critical and affect knowledge management in organisations for various industries and, with the aim of providing recommendations of CSFs that can be applied generically across the construction industry for the purpose of performance improvement.