Critical success factors for quality management implementation in Russia

Compared to the rest of the world, quality management in Russia is still in its infancy. Unless an appropriate quality culture is developed to support and sustain quality management practices, it would be ineffective to introduce quality management systems into Russia. In this article, several critical success factors are identified to promote the effectiveness of quality training and management in Russian organizations.

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Year of publication:	2002
Authors:	Khoo, Hsien H. ; Tan, Kay C.
Published in:	Industrial and Commercial Training. - MCB UP Ltd, ISSN 1758-5767, ZDB-ID 2019820-6. - Vol. 34.2002, 7, p. 263-268
Publisher:	MCB UP Ltd
Subject:	Quality \| Awards \| Quality management \| Leadership \| Customer service \| Russia

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Type of publication:	Article
Type of publication (narrower categories):	research-article
Language:	English
Other identifiers:	10.1108/00197850210447255 [DOI]
Source:	Other ZBW resources

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