Cross-functional interface and disruption in CRM projects: Is marketing from Venus and information systems from Mars?
Year of publication: |
2008
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Authors: | Cooper, Marjorie J. ; Gwin, Carol F. ; Wakefield, Kirk L. |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 1897731. - Vol. 61.2008, 4, p. 292-300
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