Cross-Selling in a Call Center with a Heterogeneous Customer Population
| Year of publication: |
2009
|
|---|---|
| Authors: | Gurvich, Itay ; Armony, Mor ; Maglaras, Constantinos |
| Published in: |
Operations research : the journal of the Operations Research Society of America. - Linthicum, Md : INFORMS, ISSN 0030-364X, ZDB-ID 1233890. - Vol. 57.2009, 2, p. 299-313
|