Cross training in call centers with uncertain arrivals and global service level agreements
Thomas R. Robbins; D. J. Medeiros; Terry P. Harrison
| Year of publication: |
2010
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|---|---|
| Authors: | Robbins, Thomas R. ; Medeiros, D. J. ; Harrison, Terry P. |
| Published in: |
International journal of operations and quantitative management : IJOQM. - Houston, Tex : INFOMS, ISSN 1082-1910, ZDB-ID 12906244. - Vol. 16.2010, 3, p. 307-329
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| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10009895761