Cruise Sector Challenges : Making Progress in an Uncertain World

Online-Ressource (XII, 255p. 38 illus, digital)

Description based upon print version of record

Acknowledgements; Editors' foreword: analogies and the cruise industry; Table of Contents; PART A: Market & Trends; 1.0 Customer deception in the cruise industry Exploring the influence of crowding on the expectation - satisfaction relationship; 1.1 Introduction; 1.2 Background; 1.3 Literature review; 1.4 Research methodology and data procedures; 1.5 Discussion of findings; 1.6 Conclusions; 1.7 References; 2.0 Seasonality: A factor of crisis or development in cruise tourism?; 2.1 Introduction; 2.2 Seasonality in the industry of nautical tourism; 2.3 Managing seasonality; 2.4 Conclusion

2.5 References3.0 Evaluating cruise demand forecasting practices: A Delphi approach; 3.1 Background & objectives; 3.2 Literature review; 3.3 Research methodology; 3.4 Findings & discussion; 3.5 Discussion of findings; 3.6 Implications & further research; 3.7 References; 4.0 The Development and meaning of vessel flags in the cruise industry; 4.1 Introduction; 4.2 Methodology; 4.3 Results & discussion; 4.4 Future implications; 4.5 Conclusion; 4.6 References; PART B: Destinations & Sustainability

5.0 Consumer behaviour in the traditional cruise market and implications for the sustainability of ocean cruising5.1 Introduction; 5.2 Traditional cruise market consumers; 5.3 Traditional cruising history; 5.4 Re-shaping the traditional cruise market; 5.5 Conclusion; 5.6 References; 6.0 Assessing the environmental impact of anchoring cruise liners in Falmouth bay; 6.1 Introduction; 6.2 The Port of Falmouth; 6.3 Anchoring by cruise ships at Falmouth; 6.4 The investigation; 6.5 Anchoring impacts; 6.6 Mapping the seabed; 6.7 Mapping anchor sites; 6.8 Further research on physical impacts

6.9 Conclusion6.10 References; PART C: Processes & Practices; 7.0 Ensuring safe and sustainable cruise operations; 7.1 Introduction; 7.2 The need for a level playing field.; 7.3 Maritime safety an overview; 7.4 Safety of life at sea convention (SOLAS); 7.5 Developments: The IMO passenger ship safety initiative; 7.6 Classification societies and safety; 7.7 Maritime pollution prevention - Overview; 7.8 Conclusion; 7.9 References.; 8.0 Safety perceptions in the cruise sector: A Grounded Theory approach; 8.1 Background & objectives; 8.2 Research methodology; 8.3 Open coding; 8.4 Literature review

8.5 Discussion of findings8.6 Conclusion; 8.7 Implications & further research; 8.8 References; 9.0 Cruise passengers' complaints: an analysis of online reviews; 9.1 Introduction; 9.2 Service experiences and post-consumption evaluations; 9.3 Methodology; 9.4 Results; 9.5 Discussion; 9.6 Conclusions; 9.7 Limitations and future research considerations; 9.8 References; 10.0 Influences of Celebrity Chefs on Cruise Fine Dining Experiences; 10.1 Cruise fine dining experiences; 10.2 Restaurants and the cruise market; 10.3 Defining celebrity chefs; 10.4 21st Century celebrity chefs

10.5 Gender of celebrity cruise chefs

10.1007/978-3-8349-6871-5 [DOI]

ECONIS - Online Catalogue of the ZBW