Cultural intelligence and proactive service performance : mediating and moderating role of leader's collaborative nature, cultural training and emotional labor
Aisha Saif Al Shaer, Fauzia Jabeen, Saju Jose and Sherine Farouk
| Year of publication: |
2023
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| Authors: | Al Shaer, Aisha Saif ; Jabeen, Fauzia ; Jose, Saju ; Farouk, Sherine |
| Published in: |
Journal of health organization and management. - Bradford : MCB Univ. Press, ISSN 1758-7247, ZDB-ID 2109532-2. - Vol. 37.2023, 3, p. 379-406
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| Subject: | Cultural intelligence | Cultural training | Emotional labor | Healthcare | Leadership's collaborative nature | Proactive service performance | Emotion | Dienstleistungsqualität | Service quality | Interkulturelles Management | Cross-cultural management | Intelligenz | Intelligence | Interkulturelle Kompetenz | Cross-cultural competence | Unternehmenskultur | Corporate culture | Personalentwicklung | Human resource development | Führungsstil | Leadership style |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JHOM-04-2022-0103 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014303255