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The impact of waiting time guarantees on customers' waiting experiences
Kumar, Piyush, (1997)
Customer Herding in Services with Waiting Costs
Veeraraghavan, Senthil K., (2012)
Appointment-driven Queueing Systems with Non-punctual Customers
Jouini, Oualid, (2021)
Law of large number limits of limited processor-sharing queues
Zhang, Jiheng, (2009)
State space collapse in many-server diffusion limits of parallel server systems
Dai, J. G., (2011)
Asymptotic optimality of maximum pressure policies in stochastic processing networks
Dai, J. G., (2006)