Customer acceptance of service robots under different service settings
Yi Li and Chongli Wang, and Bo Song
| Year of publication: |
2023
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|---|---|
| Authors: | Li, Yi ; Wang, Chongli ; Song, Bo |
| Published in: |
Journal of service theory and practice. - Bingley : Emerald, ISSN 2055-6233, ZDB-ID 2807318-6. - Vol. 33.2023, 1, p. 46-71
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| Subject: | CASR | Customer characteristics | Robot characteristics | Role theory | Service encounter | Service setting | Roboter | Robot | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Dienstleistung | Services | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Dienstleistungssektor | Service industry | Dienstleistungsmarketing | Services marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSTP-06-2022-0127 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014301940