Customer aggression, employee voice and quit rates : Evidence from the frontline service workforce
| Year of publication: |
2021
|
|---|---|
| Authors: | Liu, Xiangmin ; Van Jaarsveld, Danielle ; Yanadori, Yoshio |
| Published in: |
British Journal of Industrial Relations. - Wiley, ISSN 1467-8543, ZDB-ID 1495449-7. - Vol. 60.2021, 2 (24.05.), p. 348-370
|
| Publisher: |
Wiley |
| Type of publication: | Article |
|---|---|
| Language: | English |
| Other identifiers: | 10.1111/bjir.12610 [DOI] |
| Source: | Other ZBW resources |
Persistent link: https://www.econbiz.de/10012634476