Customer and selling orientations of retail salespeople and the sales manager's ability-to-perceive-emotions : a multi-level approach
Selma Kadic-Maglajlic, Milena Micevski, Maja Arslanagic-Kalajdzic, Nick Lee
| Year of publication: |
November 2017
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|---|---|
| Authors: | Kadic-Maglajlic, Selma ; Micevski, Milena ; Arslanagic-Kalajdzic, Maja ; Lee, Nick |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 80.2017, p. 53-62
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| Subject: | Perceiving emotions | Sales performance | Selling orientation | Customer orientation | B2C market | Verkaufspersonal | Salespeople | Beziehungsmarketing | Relationship marketing | Verkauf | Selling | Emotion | Einzelhandel | Retail trade | Marketingmanagement | Marketing management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2017.06.023 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011771437