Customer behaving badly!
Lawrence Ang and Scott Koslow
| Year of publication: |
2012
|
|---|---|
| Authors: | Ang, Lawrence ; Koslow, Scott |
| Published in: |
Advances in industrial and labor relations. - Bingley : Emerald, ISSN 0742-6186, ZDB-ID 798081-4. - Vol. 19.2012, p. 181-207
|
| Subject: | Consumer misbehavior | customer sovereignty | dysfunctional- | disruptive- | deviant- | aberrant-behavior | norm violation | service encounter | service quality | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009746039