Customer boundary work to navigate institutional arrangements around service interactions : exploring the case of telehealth
Josephine Go Jefferies, Simon Bishop, Sally Hibbert
| Year of publication: |
2019
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|---|---|
| Authors: | Go Jefferies, Josephine ; Bishop, Simon ; Hibbert, Sally |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 105.2019, p. 420-433
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| Subject: | Boundary work | Digital interface | Healthcare | Institutional theory | Transformative service research | Value co-creation | Kundenintegration | Customer integration | Gesundheitswesen | Health care system | Gesundheitsversorgung | Health care | Institutionenökonomik | Institutional economics | Betriebliche Wertschöpfung | Value creation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2019.03.052 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012128531